rh365 Privacy Policy – Your Data, Protected

When you register and use the rh365 platform, we collect certain personal information to provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash number or bank account information. We also collect technical data automatically, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve platform performance for players across the Philippines. You may also provide additional information voluntarily, such as when you contact our support team or update your account profile. All information collected is stored securely and accessed only by authorised personnel. We do not collect more data than is necessary to operate the platform and fulfil our legal obligations.

The personal information we collect is used primarily to operate and maintain your rh365 account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your gaming activity data is used to monitor for responsible gaming concerns and to detect any patterns that may indicate fraudulent or prohibited behaviour. We may also use aggregated, anonymised data to analyse platform trends and improve the overall user experience. rh365 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, but only under strict confidentiality agreements. Any sharing of data with regulatory authorities will only occur where we are legally required to do so.

rh365 uses cookies and similar tracking technologies to enhance your experience on our platform and ensure it functions correctly across different devices and browsers. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how you navigate the site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings on future visits. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. We donot use cookies to track your activity across third-party websites or to serve targeted advertising. Our use of tracking technologies is limited to what is necessary for platform security, session management, and internal analytics. If you have any questions about how we use cookies, please visit our FAQ page for more details.

rh365 implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that sensitive information such as payment details and login credentials cannot be intercepted. Our servers are hosted in secure environments with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff members who genuinely need it to perform their duties, and all such personnel are bound by strict confidentiality obligations. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection laws. We also encourage you to use a strong, unique password for your rh365 account and to enable any available two-factor authentication options. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use the platform at your own risk.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, you can reach our support team through the contact details provided on the platform, and we will respond to your request within a reasonable timeframe. Please note that some requests may be subject to identity verification to protect the security of your account. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.